{"id":13295,"date":"2025-01-27T15:50:16","date_gmt":"2025-01-27T20:50:16","guid":{"rendered":"https:\/\/www.conairgroup.com\/mx\/?post_type=news-item&p=13295"},"modified":"2025-06-09T09:44:06","modified_gmt":"2025-06-09T13:44:06","slug":"conair-appoints-head-of-customer-care","status":"publish","type":"news-item","link":"https:\/\/www.conairgroup.com\/mx\/about\/news-press\/news-item\/conair-appoints-head-of-customer-care\/","title":{"rendered":"Conair Nombra a un Nuevo L\u00edder de Atenci\u00f3n al Cliente"},"content":{"rendered":"

Conair Group ha designado a Jared Helfrich como Vicepresidente de Atenci\u00f3n al Cliente, quien supervisar\u00e1 el creciente grupo de atenci\u00f3n al cliente del fabricante de equipos auxiliares. Este cargo combina los equipos de instalaci\u00f3n, el departamento de repuestos, el equipo de servicio y la organizaci\u00f3n de reparaciones existentes con una gama de servicios al cliente en r\u00e1pida expansi\u00f3n. Helfrich sucede a Brian Dowler, quien recientemente asumi\u00f3 el cargo de Vicepresidente de Servicio para Piovan Group North America, la divisi\u00f3n norteamericana de la empresa matriz.<\/p>\n

\"\"<\/p>\n

\u201cNuestro objetivo es ampliar nuestra relaci\u00f3n continua con el cliente despu\u00e9s de que se haya instalado el equipo\u201d, se\u00f1ala Helfrich, y agrega: \u201cen lugar de reaccionar a los problemas de los clientes, estamos avanzando hacia la prestaci\u00f3n de servicios proactivos que eliminen tiempos de inactividad inesperados, mejoren el rendimiento de los activos y extiendan su vida \u00fatil\u201d.<\/p>\n

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Para cumplir con ese objetivo, Conair cuenta con dos productos de servicio.<\/span><\/span> El primero, denominado evaluaci\u00f3n del estado de la m\u00e1quina (MHA, por sus siglas en ingl\u00e9s), \u201cofrece una inspecci\u00f3n y evaluaci\u00f3n sistem\u00e1ticas in situ del rendimiento y el estado de mantenimiento del equipo auxiliar, una evaluaci\u00f3n exhaustiva que los clientes a menudo desear\u00edan tener, pero que no sienten que tienen la experiencia o el enfoque para realizar por s\u00ed mismos\u201d, explica Helfrich.<\/span><\/span> Cada MHA da como resultado un informe escrito del estado del equipo, recomendaciones de mantenimiento y un descuento \u00fanico en las piezas de reparaci\u00f3n o mantenimiento recomendadas.<\/span><\/span> La segunda oferta \u2014contratos de servicio <\/a> \u2014 ofrece evaluaciones, informes, mantenimiento y descuentos similares en partes de repuesto de manera programada, dos o cuatro veces al a\u00f1o.<\/span><\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n

\"Conair<\/p>\n

\u201cAmbos servicios permiten que los profesionales de Conair funcionen como una extensi\u00f3n del equipo del cliente, ofreciendo experiencia especializada, recomendaciones y capacitaci\u00f3n pr\u00e1ctica\u201d, comenta Helfrich. \u201cPodemos decirle al cliente con precisi\u00f3n qu\u00e9 est\u00e1 sucediendo con su equipo, qu\u00e9 se necesita para solucionarlo y c\u00f3mo mantener todo funcionando sin problemas en el futuro\u201d.<\/p>\n

Helfrich se une a Conair tras haber desempe\u00f1ado recientemente el cargo de vicepresidente de posventa global en Desktop Metal, un fabricante de sistemas de impresi\u00f3n 3D, y previamente como vicepresidente de desarrollo empresarial en ExOne, un fabricante de equipos de impresi\u00f3n 3D de arena y metal. Obtuvo una licenciatura en la Universidad de Duquesne y un MBA en la Tepper School of Business de la Universidad Carnegie-Mellon.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Conair Group ha designado a Jared Helfrich como Vicepresidente de Atenci\u00f3n al Cliente, quien supervisar\u00e1 el creciente grupo de atenci\u00f3n…<\/p>\n","protected":false},"featured_media":0,"template":"","news-type":[34],"class_list":["post-13295","news-item","type-news-item","status-publish","hentry","news-category-people-news","news-type-news"],"acf":[],"publish_date":"enero 27, 2025","is_external_link":"","external_link":"","terms":{"news-category":[{"term_id":149,"name":"People News","slug":"people-news","term_group":0,"term_taxonomy_id":149,"taxonomy":"news-category","description":"","parent":0,"count":1,"filter":"raw"}],"news-type":[{"term_id":34,"name":"News","slug":"news","term_group":0,"term_taxonomy_id":34,"taxonomy":"news-type","description":"","parent":0,"count":3,"filter":"raw"}]},"yoast_head":"\nConair Nombra a un Nuevo L\u00edder de Atenci\u00f3n al Cliente - Conair Mexico<\/title>\n<meta name=\"description\" content=\"Conair Group ha designado a Jared Helfrich como Vicepresidente de Atenci\u00f3n al Cliente, quien supervisar\u00e1 el creciente grupo de atenci\u00f3n al cliente del\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.conairgroup.com\/mx\/about\/news-press\/news-item\/conair-appoints-head-of-customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conair Nombra a un Nuevo L\u00edder de Atenci\u00f3n al Cliente - 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