As increased production puts added stress on plastics machinery and more processors need auxiliary equipment service, Conair is adding new, flexible options and extended parts to its latest generation of annual service agreements. For processors, annual service agreements can represent a shift away from reactive, emergency equipment maintenance and repairs – and their unexpected expenses – to a more budget-friendly schedule of proactive equipment maintenance, timely operator training, and discounted Conair parts and services.

Service Agreement Basics

Every service agreement begins with a baseline report of equipment condition.  For most customers, that baseline is established with a Machine Health Assessment (MHA) — an assessment of the operating condition and repair/maintenance requirements of customer equipment. On completion of the assessment, Conair offers detailed equipment condition reports, together with recommendations for maintenance, repair, and parts needed to restore and maintain the equipment’s operating condition.

While some customers choose to follow an MHA with a single order for parts or repairs, an increasing number are recognizing the long-term value of an annual service agreement. These agreements ensure the ongoing health and uptime of equipment by providing long-term preventive maintenance recommendations, a recommended list of discounted maintenance parts, and comprehensive operator training – all on a predictable schedule and at a manageable cost.

New, Added Service Agreement Benefits

Now, based on customer feedback, Conair is enhancing its service agreements to add new benefits, expand flexibility, all at no additional cost to customers. These benefits include:

1. Additional, no-cost training operations

The first enhancement expands training options, which offer vital support to the success of newer or less-experienced employees. Training content is very flexible, available to individuals or groups, and always based on specific plant or operator needs.  “When we are onsite, during service visits, we can offer training presentations built around a single topic requested by the customer, such as drying, blending, or conveying,” says Giovanni Moya, Conair’s Business Development Manager. “We can also break into a discussion format to answer individual questions about specific topics or pieces of equipment.”

Now, Conair supplements live, in-plant training sessions with follow-on training opportunities, including an array of individualized online training sessions, available on Microsoft Teams. “These 1-hour training options are all driven by customer request, and all available at no additional cost,” says Moya.

2. Discounted, unscheduled/emergency service visits

The second enhancement adds a discounted (unplanned) service visit to the annual visit schedule provided under a service agreement. “We added this unplanned visit option because we had customers who suffered an unexpected breakdown, which had the effect of using up one of their scheduled preventive maintenance visits,” Moya explains. “So, the breakdown got fixed, but the customer’s PM schedule could be disrupted. Now, things are different.  Instead of a customer losing a scheduled preventative maintenance visit, they can now schedule an additional service visit at a reduced rate.”

3. Across-the-board discounts

The third enhancement expands the parts discounts available to service agreement customers. Instead of receiving discounts on all recommended PM and repair parts used in scheduled visits, customers now receive an across-the-board volume discount on all Conair parts used in their operations during the duration of the service agreement terms.

Service Agreement Tiers

To learn more about service agreements, visit our Support page or call 1-800-458-1960.